Dunning & Recovery

When a subscription payment fails, Ikawaari automatically retries the payment using smart retry logic.

Default Retry Schedule

Attempt	Timing	Action
1st retry	3 days after failure	Retry payment
2nd retry	5 days after failure	Retry + email reminder
3rd retry	7 days after failure	Final retry + warning email
Final	10 days after failure	Mark as unpaid or cancel

Configure Dunning

Customize the retry schedule in Settings → Subscriptions → Recovery in the dashboard.

Webhooks

Event	Description
invoice.payment_failed	Payment attempt failed
customer.subscription.past_due	Subscription entered past_due state
customer.subscription.unpaid	All retries exhausted

Best Practices

• Update payment methods — Prompt customers to update their payment method when a payment fails
• Grace period — Continue providing service during the retry period
• Communicate — Send clear emails explaining the situation and how to resolve it